AI Receptionist gives physical therapy websites a new-patient path: answer office questions from approved facts, capture patient details, show evaluation and visit times, and follow up when someone leaves before scheduling. It does not assess injuries or decide whether care is appropriate.
Harbor Physical Therapy
New-patient request
Answered
from setup
Lead saved
from setup
Follow up
from setup
The useful proof is operational: patients expect easier scheduling, rehab front offices are looking for help with scheduling and insurance questions, and new-patient leads cool when follow-up waits.
80%
01Show a clear booking path
Press Ganey healthcare consumer research found online scheduling affects provider choice and that scheduling roadblocks can interrupt the patient journey.
Source: Press Ganey
Front desk
02Answer routine clinic questions
WebPT's State of Rehab Therapy coverage says front office teams are increasingly open to AI for scheduling, outdated insurance-plan checks, and patient communication support.
Source: WebPT
7x
03Follow up while intent is high
Harvard Business Review speed-to-lead research found online leads contacted within an hour were nearly seven times as likely to qualify as leads contacted even an hour later.
Source: Harvard Business Review
22%
04Continue in Spanish when configured
U.S. Census language tables show more than one in five people age 5 and older spoke a language other than English at home from 2017 to 2021, and about 61% of that group spoke Spanish.
Source: U.S. Census
The assistant answers from your configured clinic facts, then moves the visitor toward a new-patient lead, visit time, or follow-up without interpreting symptoms.
Answer from current new-patient rules and available evaluation windows.
Share configured insurance notes or route plan-specific questions to follow-up.
Explain approved referral rules and when the office needs to review the request.
Show visit times from your AI Receptionist calendar when booking is appropriate.
Share approved pre-visit instructions, forms, and arrival notes from your setup.
Continue in Spanish when your clinic has configured Spanish support.
A useful AI receptionist for physical therapy depends on approved clinic facts. The team controls what can be answered, booked, saved for follow-up, or routed to the office.
Who can book
What to say
When to show times
When they leave
Use configured services, insurance notes, referral rules, hours, and booking guardrails. If the fact is missing, the assistant offers follow-up.
Collect contact info, new- or existing-patient status, timing preference, and the basic reason for the visit.
Offer real evaluation windows from your AI Receptionist calendar when the request fits your booking rules.
Send polite follow-up emails when someone shares an email but does not finish booking, then stop when they book or opt out.
Built for website patient leads, not unsupported clinical, compliance, or guaranteed-growth claims.
No. It answers office questions from configured facts and can capture the visitor's reason for booking so the clinic can follow up.
Yes, when those facts are configured. It can share accepted-plan notes and route plan-specific questions to follow-up.
Yes. Add visit windows to AI Receptionist, and the assistant can show those times when the visitor fits your booking rules.
No. It can reduce website friction, save leads, and follow up with people who leave, but it cannot guarantee patient volume.
