of healthcare consumers say online scheduling influences provider choice
Show visit times from the website
Press Ganey healthcare consumer research says online scheduling affects provider choice, and pre-appointment roadblocks can erode confidence before a visit.
Source: Press Ganey
of patients want digital appointment scheduling options
Meet patients in the channel they chose
Press Ganey's digital journey research says most patients want to schedule on the web, through an app, or over email instead of calling an office.
Source: Press Ganey
higher lead qualification when contact happens within an hour
Follow up while intent is high
Harvard Business Review speed-to-lead research found online leads contacted within an hour were nearly seven times as likely to qualify as leads contacted even an hour later.
Source: Harvard Business Review
of people age 5+ speak another language at home
Continue in Spanish when configured
U.S. Census language tables show more than one in five people age 5 and older spoke a language other than English at home from 2017 to 2021, and about 61% of that group spoke Spanish.
Source: U.S. Census